Help & FAQ
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Our site uses adaptive bit-rate streaming to deliver the highest quality media that your internet connection and device can handle. Optimally, if your connection and device can handle it, you'll see a high-definition picture up to 1080p with stereo audio. While you're streaming, we'll monitor your bandwidth to make certain you're getting the best stream possible— if your connection and/or device require, we'll adapt the bit rate and send an appropriate stream to optimize your viewing experience.
Files are available for download on a per-title basis. If a title contains downloadable files, you can access them by owning (not renting) the title. After a purchase, you will find links on the title's download page which you can access by going to the title's page and clicking on the 'Download' button.
Titles can be watched on the web, tablet, or smartphone. For many titles, you can also download a video file that can be played on many devices. Video download files that we provide are a standard H.264 video.
• Video resolution & quality is higher in 1080p than 720p
• Files size & storage for 1080 is larger than 720p
• Compatible devices: 1080p is supported on fewer devices than the more preferred 720p
If you are having a difficult time deciding which file to download, you can always download both the 1080p and the 720p files for one chapter and watch them both to compare to see for yourself which file best fits your needs. Then you will know for future downloads which file is preferred for the specific device that you will be viewing the video.
If your question pertains to streaming video or downloads please email a Cinevee support team member directly:
If you have a content question please call or email Houston Enterprises:
- 317-726-1901
- [email protected]
Depending on how a title is set up for purchasing, you can either purchase to own (download or stream from the web) or rent (stream from the web for a limited duration).
Owning
When you purchase a title on config->item('site_name');?> you can watch it in a number of ways. You can download a video to your desktop, laptop, or mobile device so you can watch it even if you don't have an Internet connection. This ensures the best quality possible because you aren't relying on the speed and reliability of your Internet connection.
You can also stream the title through a web browser on a myriad of supported screens ranging from your desktop computer to a mobile device - no more messing with downloading apps.
Renting
Like purchasing, you can stream a title to your browser by renting a title at a reduced price for a specified amount of time. This means that you will only have streaming access to the video for a duration the filmmaker decides (usually 24 hours), starting at the time that you begin watching the video.
You can view all your purchases on your Purchases page.
You can view the titles you have rented or own on your Library page.
Video resolution & quality is higher in 1080p than 720p
• Files size & storage for 1080 is larger than 720p
• Compatible devices: 1080p is supported on fewer devices than the more preferred 720p
If you are having a difficult time deciding which file to download, you can always download both the 1080p and the 720p files for one chapter and watch them both to compare to see for yourself which file best fits your needs. Then you will know for future downloads which file is preferred for the specific device that you will be viewing the video.
If your question pertains to streaming video or downloads please email a Cinevee support team member directly:
If you have a content question please call or email Houston Enterprises:
- 317-726-1901
- [email protected]
